Contact Us
We’re here to assist with order inquiries, payments, product details, sizing information, and policy questions. Our support team reviews all messages carefully and responds in the order they are received during customer service hours.
To help us provide accurate assistance, please include the relevant details listed below before submitting your request. Providing complete information allows us to verify your order and address your inquiry.
If your question relates to an existing order, please have your order number and the email used at checkout available when contacting us.
Quick Support Map
| Topic | What We Can Do | What You Can Send Us |
|---|---|---|
| Order Support | Order status clarification and account assistance | Order number and email used at checkout |
| Payments & Checkout | Payment questions and confirmation support | Order number and screenshot of any error |
| Products & Sizing | Fit, material, and care information | Product name or link and sizing question |
| Policies | Clarification of store policies | Policy name and order number (if relevant) |
Before You Contact Us
- Order number (if applicable)
- Email used at checkout
- Product name (if relevant)
- Screenshot of any issue (if applicable)
Company Name: Astrilon
Company Number: 61284739561
Company Address:
3111 Buckingham Dr
Rockford, IL 61107
United States
Customer support email: support@astrilon.co
Business Hours: Mon-Fri, 9am-5pm EST
Our customer service team will respond to all messages within 24 hours.