We accept returns within 30 days of receipt. Your return package must be shipped back within that 30-day window. Items must be unused, unworn, in original condition, and include all original tags, packaging, and accessories along with proof of purchase.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect — in which case we'll cover it.

Items are non-returnable if they don't meet our return condition requirements — for example, items that are used or worn beyond an initial try-on, missing their original packaging, tags, or accessories, damaged after delivery through misuse or improper handling, or returned without prior authorization.

Once we receive and inspect your return, refunds are issued to your original payment method within 7 business days.

Once handed to the carrier, delivery is their responsibility. If your package is delayed, lost, or marked as delivered but not received, please contact the carrier first with your tracking number. You can also reach us at support@astrilon.co and we'll assist where possible.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order at astrilon.co/apps/track123. If tracking updates appear delayed, it's typically due to carrier processing or customs clearance.

We offer free shipping on orders over $100. For orders under $100: U.S. Standard Shipping is $6.95. All rates are displayed before checkout.

U.S. orders typically arrive within 7–10 business days after dispatch. This estimate excludes processing time.

All orders are processed within 1–3 business days. During peak seasons or collection launches, processing times may vary slightly. If any issue arises, our team will contact you via email before your order ships.

Email us at support@astrilon.co within 30 days of receiving your order, with your order number and reason for the request. Once approved, we'll send you the return instructions.

Items must be new and unused with original tags and packaging. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. There are no restocking fees, and approved refunds are processed to your original payment method within 7 business days.